Sales, Shipping & Returns Policy
Sales Terms
All items on the website are subject to prior sale. Although we attempt to display only items that are available for purchase, occasionally we may list an item that is unavailable. We do apologize for any inconvenience this may cause.
Although we strive to ensure that each product image is as accurate as possible, some pieces may appear slightly smaller or larger than their actual size. Further, various factors, including the display and color capabilities of your computer monitor, may affect how the product image displays on your screen. We are not responsible for the display of any color, texture or detail of our merchandise on your computer screen, and cannot guarantee the accuracy.
Product prices are subject to change at our discretion. We reserve the right to cancel an order and refund the customer’s money if we find that a price was listed incorrectly.
Although we strive to ensure that all product details are 100% accurate, there may be occasions where product descriptions contain errors. We reserve the right to change product details and images at any time (including after you have submitted your order) at our discretion.
If you are not completely satisfied with your purchase, we are happy to return any unworn, unaltered items for a full refund or store credit. You must return your purchase within 30 days of receiving it.
Special Order
Items marked “Special Order” are either not currently in stock in our store, need to be custom made, or require further information from the customer. Please expect several weeks delivery time and call our store to make your order.
Shipping Policy
Free standard shipping on purchases $50 and more (exclusions apply).
Saxon's Diamond Centers is happy to offer free shipping on all saxonsdiamondcenters.com orders $50 and more . Orders $ 299 or less will be sent Priority Ground Shipping (5-7 Business Days).Orders $300 or more will be sent Next day air*
Overnight Shipping Is avaliable Upon Request (Additional Charges May Apply)
Unfortunately, we do not ship internationally or to PO boxes.
Generally items ship within 48 hours or two business days. However, we will do our absolute best to ensure that items are shipped the day after the order is placed, if placed on a business day. If an item is ordered after 1pm EST (Eastern Standard Time), we will consider the order is received the next business day. Here are some other shipping items you may need to know:
In some instances, order and payment processing may take up to 24 hours and may delay shipment.
If an item is being altered (sizing, engraving, etc.), then shipment may take an additional 3-4 weeks.
Because your items are valuable, we use UPS and USPS. UPS and USPS requires an adult signature for ALL orders. Please do your best to ensure that someone will be able to sign for the delivery when it arrives!
Saxon's Diamond Centers is not responsible for any delays in shipping time caused by UPS and USPS.
We know how important it is to receive your item in a timely manner. Please do not hesitate to contact us with any questions or concerns. For a more accurate time frame, please call us at 410-836-8000. You can also email us at info@saxonsdiamondcenters.com.
Click here for our normal store hours for your convenience.
Things to know about rings:
Rings ordered in sizes not in stock may take 2-3 weeks to ship. Special orders are subject to longer time frames. They are also non-refundable.
If you see a ring you love and it’s not able to be sized specifically for you, remember at Saxon’s Diamond Centers we specialize in custom design!
As always, your shipping includes complimentary gift wrapping if requested.
Return Policy
Saxon's Diamond Centers offers a 30-day Return Policy from the time the purchase is received. Returns must be received by us in the original box and in brand new condition, accompanied by the original receipt along with your name, address, and phone number. Please note, we do not accept returns on visibly worn items, custom-made items, or altered items.
Please indicate if you would like to receive store credit, and we would be happy to issue full credit to your account, which does not expire.
We do not accept returns on items that have been sized, engraved or otherwise altered, either by us, or by a third party.
You may return your purchase in store or mail it to:
Saxon's Diamond Centers
1013 Beards Hill Rd. Suite 103
Aberdeen, Md. 21001
Tel: 410.272.3322
Fax: 410.575.6270
Email: info@saxonsdiamondcenters.com
Saxon's Diamond Centers is not responsible for lost packages, therefore, you should insure all shipments.
Returns may take up to two weeks to process, and approximately a month to appear on your credit card statement.
If you have any questions, feel free to call us at 410-272-3322 Monday through Friday 10am-6pm EST and Saturday: 10am-5pm EST.